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What Should I Do If My Amazon Account Was Hacked

by: Omri Toppol
Preventing online identity theft if your Amazon account is hacked

Amazon is currently housing close to 250 million active users, making them one of the largest e-commerce channels in the world. That’s why security flaws from this name mean so much (like the recent 80,000 Kindle usernames and passwords that were leaked because of a security breach that Amazon didn’t pay attention to).

So any good hacker would naturally want to target such a lucrative wellspring of potential victims, and that’s why you need to stay two steps ahead of the game. Take these necessary precautions to screen yourself from hacking attempts.

Think it’s too late? Then first implement these smart tips from the pros to regain control of your Amazon account. Then you can safeguard your privacy to make sure hacks like this never happen again.

Phase One: Get Them Out

In this phase of your Amazon account recovery mission, you are going to kick out the hackers and regain control of your account. The best way to do this is changing your password. If you can still access your Amazon account, then go to the Login & Security Settings section  from your Amazon homepage.

amazon account hacked - login and security settings

Click on “Login & Security Settings”.

You’ll see several sections (that we’ll address shortly), including Password. Simply hit Edit, and you can choose a new password to regain control over your Amazon account.

change password - Amazon

Click on the “Edit” button in the “Password” row.

change password screen - amazon

Enter your current password and a new password. Choose a complex password, with lower case letters, upper case letters and digits.

Giving yourself a strong password is one of the best ways to prevent hacks in the future. If the hacker can’t easily guess your password or set an algorithm to figure it out, they’ll likely just move on to an easier target.

A good password is one that won’t be readily guessed by anyone who can find out information about you, has a nice mix of characters, numbers, and upper and lower case letters, and isn’t generally a single word you could look up in the dictionary.

Phase Two: Verify the Other Listed Account Information

Once you’ve entered and saved your new password, you can verify that the rest of the information listed on your Amazon account is accurate. On the same Login & Security Settings page, you’ll find several sections containing details about you such as your name, email address, and phone number.

Look at each of these sections carefully to check that nothing has been added or changed. Even a small change in your email address, for example, could send all of your Amazon account notifications over to another person without you even realizing it. If anything has been changed or added, remedy the situation immediately.

Phase Three: Get Two-Step Verification

Two-step verification requires a user to enter a randomly-generated access code that is sent to your mobile device each time login is attempted. This way, only someone who has your phone will be able to log into your account.

Press "Get Started" to activate "Two Factor Notification"

Press “Get Started” to activate “Two Factor Notification”

Enable two-step verification by going to that same Login & Security Settings page, clicking on Advanced Security Settings (the section all the way at the bottom), and hitting the orange Get Started button next to Two-Step Verification.

Phase Four: Review Your Account Activity

One of the main purposes for hacking an Amazon account is to buy things on someone else’s tab. For this reason, it’s important to check your account activity as soon as you suspect a breach. This can be done by going to the Your Orders section of the Your Account page.

Check your order history to make sure nothing was ordered under your name.

Check your order history to make sure nothing was ordered under your name.

If you see purchases that you didn’t make on your Orders page, get in touch with both the credit card company attached to your Amazon account and Amazon’s customer service promptly to dispute the charges. Note: Kindle purchases need to be checked separately as they are not listed in the same Orders section as the regular Amazon purchases.

Phase Five: Check Your Other Accounts

It’s unlikely that a hacker will hack into one of your accounts alone. Generally speaking, when a hack is implemented, the cyber criminal will make their way across as many of your online accounts as possible, threatening a Facebook hacked account and even others before being stopped. The way they manage this is because of a silly mistake that most of the people online make: sharing passwords from one account to the next. This is by far the biggest help you can give to a hacker, so do yourself a favor and don’t do it!

Choose unique passwords for each of your online accounts, and don’t store them in an easily accessible folder or area of your other online accounts.

Phase Six: Use Antivirus Software

Antivirus software checks your device for any unfamiliar files, unwelcome guests, or unusual activity. Oftentimes, a hacker will deposit a malicious code or software onto your computer known as malware. This is like a virus that spreads through the device, capturing valuable information such as passwords, bank account numbers, and other private details that can be used by the hackers later for a profit. Run antivirus software to detect any such infection on your device.

A much more complicated situation is when you can no longer get into your Amazon account. If this happens, there are several steps to take pronto:

  1. See if you can log into your email account associated with the Amazon one. Change the password to your email account right away so you don’t lose control over that account as well.
  2. If you can’t sign into your Gmail account, click here. Alternatively, use this guide to regain control of your hacked Yahoo account.
  3. Contact Amazon’s customer service (US: +1 206-266-2992, or do a Google search for their international numbers), and tell them you cannot access your account.

No matter what else you do, the final step in securing your online accounts is getting LogDog. This free tool monitors your online accounts, alerting you if and when sensitive information is saved that could compromise your security. LogDog is available for iOS or Android.

Written by  Omri Toppol

Omri is LogDog's marketing guy. He is passionate about technology, digital marketing and helping online users to stay safe and secure

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9 thoughts on “What Should I Do If My Amazon Account Was Hacked

  1. And what should I do if they changed the email and password before I found out? I cannot get into the account to make the changes

    1. I have the same issue. Somehow I was hacked and they changed my amazon username and password and I cant get in to my seller account.

  2. I just had this happen too. It seems they managed to change the username(or email address) which is odd because I know what they changed the email address to. But I cannot logon because they all ready changed the password. Called Amazon they didn’t seem to even understand the issue. We will be canceling credit cards today.

  3. Hi,
    I’ve got an email saying that my email has been changed. It seems that somebody is hacking my account.
    Please, I would like to restore my old email anda account.

  4. Same situation here-email address(which is my log-in) has been changed and I can’t get into my account to change anything. My banking account, along with my mother and grandfather’s is linked to my account that I’ve been using for years. Why isn’t there a verification step for changing my email? How does it get changed without my approval?

  5. I got an email saying my email address had been changed, which I didn’t authorize. I called their customer service line at 1 888-280-4331 and explained to them what happened, and provided them with both email addresses and the time/date I recieved the email change message (the whole call took less than 10 min, and they were very helpful).

    Thankfully I was able to verify my same address and the hacker hasn’t changed my personal info yet. I also verified my card and was able to remove it from the account so no purchases could be made.

    The hacker had not made any purchases yet, (and it was an older amazon account which I hadn’t used in over a year) so as long as my card was no longer linked with the account, it is okay with me. I know others might be having more complicated issues though.

    Customer service was very helpful, and said they were sending all the info to their fraud team and that I’ll be hearing back in a couple days. I am very concerned though, how easy it was for my email to be changed. I hope they choose to add extra security/verfications in the very near future.


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