FAQ

We’re constantly working to add support for more account types, so please stay tuned! Also, make sure you update LogDog anytime an update is available to ensure you’re enjoying the best the app has to offer.

To protect an account, simply open the LogDog app and click on the plus sign at the top right corner of the screen. This will open a menu of the account types you can protect. Tap on the account type you’d like to protect and follow the prompts to log into your account. (Note: LogDog never saves user login information.) After you’ve logged into your account, LogDog will begin protecting it. Please note that LogDog has a 7-day learning period during which you will not receive any alerts.

LogDog does not have access to your passwords or usernames. These are encrypted and stored on your device and are never transferred to our servers. If you decide to uninstall the app, all of your personal data will be removed.

Yes! you can add protection for multiple accounts from the same service.

LogDog continuously scans and monitors activity like sign-in locations and times, number of messages sent and various other parameters in order to identify suspicious activity quickly and accurately. LogDog also goes a step further by using collected data from any suspicious behavior to protect all users from the same hacker or type of attack.

When your device is on and connected to the Internet, LogDog scans each of your protected service types every few minutes. If suspicious activity is detected during a scan, an alert is dispatched immediately.

Here are some examples of reasons you may receive an alert:

• Someone has logged into your account from a device or browser that has not been used before.
• There is activity on your account from a new IP address originating outside your country or state.
• Your smartphone indicates you are at one location but there is activity in your account from another location.
• Dozens of emails were sent within minutes from your account at an unusual time (i.e. 3AM).

When you receive an alert, LogDog will first ask you to verify whether the suspicious activity was a false alarm (activity that was actually initiated by you). If it was, you’ll be able to let LogDog know so the alert doesn’t reoccur. If the alert was indeed generated by suspicious activity, LogDog will guide you through stopping the hacker and regaining control of your account.

You’re always welcome to contact our Support team with any questions, concerns or comments. You can contact us using any of the following methods:

• Click “Send Feedback” in the app’s main menu.
• Send an email to our Support team at [email protected].

LogDog alerts you when suspicious activity has been detected so you can take immediate steps to change your password and “lock out” a hacker before it’s too late.

Early detection of account hacking gives users the opportunity to stop the hacker by changing the password and locking them out of the account. Stopping hackers immediately after they access your account can prevent damages including identity theft and loss of personal information, as well as prevent further intrusions and breaching of your other online accounts. Preemptive alerts are also important for thwarting “rolling hacks,” which are attacks that begin in one account and go on to infect other accounts.

Bugs can be so annoying, can’t they? This issue surfaces sometimes and we’re working hard to resolve it. In the meantime, here’s how you can dismiss a “Fix” notification for an alert you’ve already addressed:

1. Open LogDog, and click on the alert you’re referring to, which should appear on the main screen.
2. In the next window, click on “Alert history,” which is just below the box in the middle of the screen (to expand).
3. There should be an alert in red text. Click on it and then click “Approve.”

You may see a “Paused” notification relating to the protection of any of your accounts if you’re using two-factor authentication. “Paused” can happen if two-factor authentication is automatically logging you out of your account after any given period of time. To resolve this issue, simply log in to the account and extend the session time, or select “Remember me.” Please note that you may also see a “Paused” notification if you are experiencing any connectivity issues, or if you have changed your account password and have not yet updated it through LogDog.

Beyond the information already provided in the alert notification you received, we cannot provide more information about any hacker that may have attempted to access your account. Note: If you’re interested in receiving this information as a premium feature in the future, please let us know by sending an email to [email protected]

Amazon has servers in Ashburn, Virginia. Many LogDog users are surprised to learn that third-party apps they have are running on Amazon Web Services and have access to their accounts, thus instigating the alert. To check which apps have access to your Google account, go here. To stop these alerts from reoccurring, click “Approve” or “Yes, it was me” on the alert.

If you suspect that any of your online accounts was hacked, the best thing to do is to take action quickly. Check out these resources with tips on what to do if your account was hacked:

• What should I do if my Google account was hacked?
• What should I do if my Facebook account was hacked?
• What should I do if my Yahoo account was hacked?
• What should I do if my Dropbox account was hacked?
• What should I do if my Evernote account was hacked?
• What should I do if my Twitter account was hacked?

Well, that’s great news. We’d really appreciate it if you took a moment to leave us a review on the Play Store. Also, feel free to connect with us on Twitter, Facebook and Google+.