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What Should I Do If My Netflix Account Gets Hacked
It’s movie night and you sign into your Netflix account to see what’s new, but something is different. The “continue watching” list doesn’t add up and you don’t recall watching the entire season of “Fuller House”.
You may have given your login credentials to a friend, but you should also consider the possibility that your Netflix account has been hacked. Recent research has shown that Netflix accounts are sold for less than $1, allowing black market buyers to access your account at all times.
If you suspect your Netflix account has been hacked, but still have access to your account, do the following:
Change Your Password and End All Current Sessions
Go to http://www.netflix.com/password and change your password.
Make sure to check the box that says “Require all devices to sign in again with new password”. This will kick out anyone who is currently logged into your account and they will require to enter your new password in order to regain control over the account.
Change Your E-mail address
If you have another E-mail address that you are using, you may want to change the address associated with your Netflix account to it. Go to http://www.netflix.com/email.
Review Activity
To determine if your account has indeed been hacked, access the “Viewing Activity” page and click on “See recent account access”. A pop-up window will come up which will list all the IP addresses, locations and devices that were recently used. Look for anything suspicious.
Go to “My Account”
Check your “Viewing activity”
A pop-up window will come up which will list all the IP addresses, locations and devices that were recently used. Look for anything suspicious.
Check Your Activity
Furthermore, you may wish to review the general activity of your account to verify no one with access to your account has been using it to view shows you are not familiar with.
Check Your Other Accounts
If you are re-using your password in other websites, such as Gmail or iCloud – change the passwords on these services immediately. Make sure you are still able to log into these services. Attackers often take advantage of users’ tendency to re-use password (an ill-advised but common practice) to gain access to additional accounts of the victim!
Run an Anti-Virus on your Computer
Many times attackers gain their victims’ passwords using Trojan horses that were installed on the victims’ computers. If your machine is infected, changing the password will not help, as the malware will capture the new password and send it to the hacker.
If you are unable to access your account and you believe this is the result of a hacker, do the following:
Check Your Other Accounts
Make sure that you still have access to the E-mail account associated with your Netflix account. If you are using the same password, change it as soon as possible. Do so to any other online account that shares the same password as your Netflix account.
If you are unable to access your E-mail address as well you may try to recover it. Check out our guides for Gmail and Yahoo.
Contact Netflix Customer Service
Contact Netflix Customer Service. You can access Netflix’s help center at https://help.netflix.com/help and click on the live chat.
Contact Netflix - Netflix Help Center
Use Netflix Chat
They would be able to help out in unlocking your hacked netflix account.
Get Log Dog
As your various accounts may now be at a higher risk of getting compromised, download and install Log Dog from Google Play or the iTunes store. Log Dog is a mobile Intrusion Detection System which monitors your online accounts, including Facebook, Twitter , Gmail and more, and alerts you immediately when something is suspicious allowing you to act in order to keep intruders out.
Find out how to protect more online accounts:
For Snapchat – Check out our guide on “Help! My Snapchat account may have been hacked!“.
Want to protect your Steam account? find out how on “What Should I Do If My Steam Account Was Hacked!“.
For Instagram account – Get the full guide on “What Should I Do If My Instagram Account Was Hacked?“.
Visit our Blog and use the Search Box to find out more guides for more online accounts.
