Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to share your own experience with an online casino? The New Casinos team is happy to hear from you. Use the details below and we'll get back to you as promptly as we can.
How to Reach Us
Email is the best way to contact us directly:
We aim to respond to all enquiries within 48 hours on business days. During busy periods it may take a little longer, but we read every message and will get back to you.
What We Can Help With
- Review accuracy — If you believe information in one of our casino reviews is out of date or incorrect, let us know. We take editorial accuracy seriously and update our content regularly.
- Reader experiences — Had a notable experience — positive or negative — with a casino we've covered? Your first-hand account helps us keep our assessments honest and current.
- General questions — Questions about how we rank casinos, how we assess bonuses, or how our site works? We're happy to explain our process.
- Partnership and editorial enquiries — For commercial or editorial matters, please include relevant details in your email so we can direct your message to the right person.
A Few Things to Keep in Mind
We are an independent comparison and review site, not a casino operator. This means we are not able to assist with account issues, payment disputes, bonus claims or any matter that sits between you and a specific casino. For those concerns, you will need to contact the casino's own customer support team directly.
If a gambling-related concern is affecting you or someone you know, please reach out to a support service. Our responsible gambling page lists resources available to Australian players, including self-exclusion options and confidential helplines.
About Our Independence
New Casinos operates as an independent information resource for Australian players researching online casinos. Our reviews are based on editorial research — we assess licensing, game ranges, bonus conditions, payment methods and support quality. Casinos do not pay to improve their ranking. For more on how we work, visit our About Us page or review our Terms and Conditions.
Response Times
| Enquiry type | Typical response time |
|---|---|
| Review accuracy or correction request | Within 48 hours |
| General reader question | Within 48 hours |
| Commercial or partnership enquiry | Within 3–5 business days |
We appreciate you taking the time to write to us. Reader feedback is genuinely useful — it helps us improve the accuracy of our reviews and make the site more useful for Australian players navigating an increasingly crowded market.