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What Should I Do If My Spotify Account Was Hacked

by: Omri Toppol
What to do if my Spotify account is hacked

The popular Swedish music, podcast, and video streaming service has about 40 million paying subscribers and over 100 million total users who use it to play music directly from the cloud. As Spotify becomes more and more popular , no wonder, hackers are trying to hijack user’s premium accounts.

If you suspect your Spotify account has been hacked, but still have access to your account, do the following:

 

Change Your Password and End All Current Sessions

Go to https://www.spotify.com/us/account/change-password/ and change your password.

change password - spotify account hacked

Choose a complex password, with lower case letters, upper case letters and digits. If possible, add special characters like hash or exclamation point. Make sure it is at least 8 characters long. It is best not to pick dictionary words.

Verify Your Profile Settings Have Not Changed

Go to https://www.spotify.com/us/account/profile/ and go over your profile details. Make sure nothing has changed. If settings have been changed, it is a further indication that your profile has been accessed by a hacker.

Account overview - spotify account hacked

Give special attention to your E-mail address. Hackers may attempt to change this address, as it may allow them to retrieve your password even after it has been reset.

Review Suspicious Apps

Access the following page https://www.spotify.com/us/account/apps/ and review which apps have access to your account. If you see an app you are not familiar with, click “Revoke Access” to ensure it cannot be used unless its user will go through the login screen again.

Sign Out of Everywhere

Go to https://www.spotify.com/us/account/overview/ and scroll down until you find the “Sign out Everywhere” button. Click it.

sign out everwhere-sign out everwhere - spotify account hacked

This will sign out all active sessions that are currently logged into your account. This way, if a hacker is currently logged into your account on Spotify, he will be kicked out (and hopefully, as the password has been changed, will not be able to re-access it).

Check Your Other Accounts

If you are re-using your password in other websites, such as Gmail or iCloud – change the passwords on these services immediately. Make sure you are still able to log into these services. Attackers often take advantage of users’ tendency to re-use password (an ill-advised but common practice) to gain access to additional accounts of the victim!

Run an Anti-Virus on your Computer

Many times attackers gain their victims’ passwords using Trojan horses that were installed on the victims’ computers. If your machine is infected, changing the password will not help, as the malware will capture the new password and send it to the hacker. While there is no guarantee that an anti-virus software will be able to identify a malware (if one even exists), it is best to cover as many bases as possible.

If you are unable to access your account and you believe this is the result of a hacker, do the following:

Check Your Other Accounts

So, was my Gmail account hacked along with my other e-mail accounts? Make sure that you still have access to the E-mail account associated with your Spotify account. If you are using the same password, change it as soon as possible. Do so to any other online account that shares the same password as your Spotify account.

If you are unable to access your E-mail address as well you may try to recover it. Check out our guides for Gmail and Yahoo.

Contact Spotify Customer Service

Contact Spotify Customer Service. You can contact Spotify at https://support.spotify.com/us/contact-spotify-anonymous/ and report the issue. They should be able to help out in unlocking your account.

Get Log Dog

As your various accounts may now be at a higher risk of getting compromised, download and install LogDog for iOS or Android. Log Dog is a mobile Intrusion Detection System which monitors your online accounts, including Gmail, Yahoo, Evernote, and many others. It alerts you immediately when something is suspicious and allows you to act in order to keep intruders out.

The service can be used across all devices and OS’s, so you’re always being protected.

Written by  Omri Toppol

Omri is LogDog's marketing guy. He is passionate about technology, digital marketing and helping online users to stay safe and secure

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