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What Should I Do If My Skype Account Was Hacked

by: Omri Toppol
what to do if my Skype account was hacked

This guide will help you secure your Skype account in case you suspect it is being accessed by a hacker. Note that these days Skype uses Microsoft Live accounts to manage users. This means that your Skype username and password are basically Microsoft Live accounts. On what to do if your Microsoft account was hacked, We have written an extensive tutorial on it. We highly recommend following the steps in that tutorial, then coming back here to perform more Skype-specific actions to ensure your account is secure.

If you suspect your Skype account has been hacked, but still have access to your account, do the following:

Change Your Password to All Accounts Linked to Your Skype

Log in to your Skype account and go to https://secure.skype.com/account/personal/change-password, or go to Change Password under “My Account” and follow the steps.

change password - my Skype account

Change password - Skype account hacked

Once logged in, Go to “Account Settings” in order to review the list of all accounts linked to your Skype. If you haven’t already changed the password for your Microsoft Live account, do so by clicking on the listed Microsoft account to change its password (you will be redirected to Microsoft’s site). Look for any other linked accounts and if such exist, use the provided links to change the passwords to them as well.

account settings- skype account hacked

 

Check Linked accounts - Skype account hacked

For each linked account, choose a complex password, with lower case letters, upper case letters and digits. If possible, add special characters like hash or exclamation point. Make sure it is at least 8 characters long. It is best not to pick dictionary words. Furthermore, make sure to choose a different password for each linked account.

If you identify a linked account you do not recognize, it may have been added by a hacker. Read the “Review Account Settings” section below to learn what to do in such an event.

Review Account Settings

Go to https://secure.skype.com/portal/account/settings and go over your account settings to make sure nothing has been changed. Hackers may attempt to change some of the details or link accounts that they control to your Skype, in order to maintain access to your account even after the password has been changed. Specifically, go over the various accounts at the top of the page (under “Account Settings” and under “Linked accounts”) to see if an unfamiliar account is linked to your Skype. If such an account exists, you can click “Unlink” to remove it.

Furthermore, go over the “Notification settings” and verify that the mobile phone has not been changed (or added), and that the primary E-mail address is indeed yours.

Notification Settings - Skype account hacked

If you need to, you can change the primary E-mail address by clicking on “Change email address”.

Review Profile

Go to “Edit Profile” and review your profile information.

Edit profile - Skype account hacked

Scroll down to “Contact details” and make sure that no E-mail addresses or phone numbers have been changed or added.

Check Profile Details - Skype account hacked

Any changes made are an indication that your account has indeed been breached. If you do identify changes, click on “Edit profile” and remove or reset these changes.

Go Over Your Activity

One of the reasons hackers try to gain access to Skype accounts is for free phone calls. Go to https://secure.skype.com/account/usage to review your usage of Skype.

Usage - Skype account

 

Check Usage - Skype account hacked

If you see suspicious activity, contact Skype Customer Service team by clicking here.

If you see any outgoing calls to any of your service providers, such as your bank, contact them as well to make sure the hacker didn’t use your Skype in order to steal your identity. You can identify which organization was contacted by searching the phone numbers on Google.

Check Your Other Accounts

If you are re-using your password in other websites, such as Gmail or iCloud – change the passwords on these services immediately. Make sure you are still able to log into these services. Attackers often take advantage of users’ tendency to re-use password (an ill-advised but common practice) to gain access to additional accounts of the victim!

Run an Anti-Virus on your Computer

Many times attackers gain their victims’ passwords using Trojan horses that were installed on the victims’ computers. If your machine is infected, changing the password will not help, as the malware will capture the new password and send it to the hacker.

There is no guarantee that an anti-virus will be able to identify the malware, if one exists, but it certainly doesn’t hurt to try.

If you are unable to access your account and you believe this is the result of a hacker, do the following:

 

Check Your Other Accounts

Make sure that you still have access to the E-mail account associated with your Microsoft Live/Skype account. If you are using the same password, change it as soon as possible. Do so on any other online account that shares the same password as your Skype account.

If you are unable to access your E-mail address as well you may try to recover it. Check out our guides for Gmail and Yahoo.

Reset the Account Password

If you have access to your E-mail account associated with your Live account, go to http://skype.com/ and click on “Sign In”, then “My Account”. You will be taken to Microsoft Live’s account login page. Click on “Forgot Password”. In the multiple choices, choose “I think someone else is using my Microsoft Account”. Click “Next” and follow the instructions to change your password.  

Contact Skype Customer Service

Contact Skype Customer Service team by clicking here. Fill out the form and provide an E-mail address to an account you still have access to, in order to ensure they can get back to you.

Get LogDog

As your various accounts may now be at a higher risk of getting compromised, download and install LogDog for iOS or Android. LogDog is a mobile Intrusion Detection System which monitors your online accounts, including Gmail, Yahoo, Evernote, and many others. It alerts you immediately when something is suspicious and allows you to act in order to keep intruders out.

The service can be used across all devices and OS’s, so you’re always being protected.

 

Written by  Omri Toppol

Omri is LogDog's marketing guy. He is passionate about technology, digital marketing and helping online users to stay safe and secure

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